Terms & Policies

 

IN THESE TERMS & POLICIES, THE FOLLOWING WORDS HAVE THE FOLLOWING MEANINGS:

Deposit(s): The amount of money collected by Rob’s Second-hand Furniture Shop/Rob’s Removals/Rob’s Clearances/Rob’s storage held to confirm a service, or items of furniture bought through Rob’s Second-hand Furniture Shop;

’Sold as seen’: The sale of furniture in the condition that it is sold, by Rob’s Second-hand Furniture Shop;

Service(s): Any work, including storage, that has been undertaken or offered by Rob’s Second-hand Furniture Shop/Rob’s Removals/Rob’s Clearances/Rob’s Storage. This is including, but not limited to: House Removals, House Clearances, Storage;

Delivery fee: Any costs or additional costs of delivering items to addresses given to us.

PAT Tested: Portable Appliance Testing of electrical appliances, and equipment that have been examined to ensure they are safe to use;

Waiting charge(s): Additional fees to an invoice, after a 1 hour period of involuntary sedentary waiting;

Invoice(s): The receipt of a service which includes the final price, and any extra necessary fees;

Extra fee(s): Additional costs that may be added to the bill under circumstances stated in these Terms & Policies;

Upfront payment: Payment of a service, storage, and/or item that is requested by us to be made payable as soon as possible. This includes circumstances such as, before a service has been completed, or if an item is being held;

Up-to-date payment: Payment that has been made up to the current date or on completion and termination of the storage agreement

Final price: The final cost given after the sale of an item, completion of a service, or costs of accumulated storage, and/or a combination of any of these;

Quote(s): An estimated price provided by us, as requested from a customer;

Storage Fees: The rate that we charge for self-storage, on a daily/weekly/monthly/annual basis as agreed;

Unit: Storage units or any other form of storage specified in the Storage Agreement;

Unforeseen circumstances: A matter of events that are not related to Rob’s Second-hand Furniture Shop, Rob’s Removals, Rob’s Clearances, and/or Rob’s Storage.

Access hours: Standard hours in which the units are (unless in emergency) accessible. (For specific hours please refer to: on these Terms &Policies);

Buildings: Any of the structures legally owned by us, within our site(s);

Storage agreement: The signed contract that has been agreed on, including agreements of these Terms & Policies;

Site(s): The location of our properties including: Rob’s Storage and Rob’s Second-hand Furniture Shop;

Personal property: Items that belong to you, as a customer;

Our insurance: Insurance that is provided by us, ONLY in reference to House Removals with Rob’s Removals. This does not relate whatsoever to Rob’s Storage, or any agreement in relation to anything other than House Removals with Rob’s Removals;

Former residence: The location of the premises in which Rob’s Removals is removing personal property from;

New residence: The location of the premises in which Rob’s Removals is moving personal property to;

Commencement of storage: The starting date in which you have agreed to these Terms & Policies, and personal property has been placed in the unit(s);

Termination of storage: The ending date in which your personal property is removed from the unit(s) and the agreed Terms & Policies between us and you have been dissolved;

Time slot: An agreed time between Rob’s Storage or Rob’s Second-hand Furniture Shop and the customer, to grant access to the site(s);

Third-party: A person(s) and/or organisation(s) unrelated to Rob’s Second-hand Furniture Shop, Rob’s Removals, Rob’s Clearances, and Rob’s Storage

We, Us, Our: Self-referral of any sector of Rob’s Furniture, including but not limited to: Rob’s Furniture, Rob’s Second-hand Furniture Shop, Rob’s Removals, Rob’s Clearances, and/or Rob’s Storage;

You, Your, Yourself: The customer who has, or will, purchase items or usage of a service from us;

CUSTOMER CONDUCT POLICY:

0.1 Rob’s Furniture holds a ZERO TOLERANCE policy of abusive, aggressive, threatening and/or violent behaviour. Any form of aggressive, abusive, threatening and/or violent behaviour towards any member of staff is unacceptable and will NOT be tolerated. Rob’s Furniture retains the right to terminate any conversation (including telephone calls) without prior warning and to refuse all service(s) to any customer displaying any of these behaviours, and in extreme cases, the Police being contacted. Any voicemail recordings displaying these behaviours will be saved for our own records. Rob’s Furniture staff aim to be polite and helpful to all customers individual needs and circumstances.

Behaviour that would be found unacceptable includes:

  • Using aggressive, threatening, or abusive language or swearing at any staff member, including raising of voice, cursing and shouting which threatens or intimidates staff.

  • Any physical violence including touching, gesturing, pushing, striking, stalking, spitting or any unwanted intrusion of ‘reasonable space’ towards any staff member

  • Verbal abuse, issued with the intent of creating distress, fear or intimidation towards our staff in any form, including verbally insulting the staff

  • Creating a hostile working environment, including any intentional non-physical action that can be considered intimidating or harassing or which involves the explicit or implicit challenge to the safety, well-being or health of an individual.

  • Hate crimes, perceived by the staff, being motivated by hostility or prejudice based on any staff members disability, race, religion or belief, sexual orientation or gender identity. This could include verbal abuse, physical assault, damage to property, threats, intimidation or harassment. Hate crimes are a criminal offence, and if Rob’s Furniture deems necessary, will promptly report the incident to Police.

DEPOSIT POLICIES:

1. All deposits made through Rob’s Second-hand Furniture Shop, Rob’s Removals and Clearances are non-refundable.

1.1 Rob’s Storage retains the right to withhold any deposit(s) for any actions in violation of these Terms & Policies.

CANCELLATION POLICY:

2. No fee for cancellation of a service is required unless a deposit has been made. This deposit is non-refundable.

ITEM SALE POLICY:

3. Items sold adhere to the following terms:

3.1 All items sold through Rob’s Second-hand Furniture Shop are ‘sold as seen’ and are therefore non-refundable. Our ‘sold as seen’ policy still applies even in the event of faulty or non-working items;

3.2 Items sold through Rob’s Second-hand Furniture Shop with requested delivery are subject to a delivery fee, which varies depending on distance;

3.3 All electrical items sold through Rob’s Second-hand Furniture shop are PAT tested; despite this we do not offer guarantees/warranties;

3.4 Customers are responsible for their conduct in Rob’s Second-hand Furniture shop, and therefore may be asked to pay for items that have been damaged due to negligence;

3.5 We cannot guarantee that our second-hand furniture has come from smoke-free/pet-free homes. If you are interested in an item and would like to know if it has come from a smoke-free/pet-free home, please ask a member of staff for further details;

3.6 Exchanges may be made available under specific circumstances. To discuss a possible exchange, please contact us for further details;

3.7 In order to reserve an item that you wish to buy in Rob’s Second-hand Furniture Shop, you will need to make a deposit. We will hold items where we receive full upfront payment, or in the circumstance of a deposit on an item(s) under the following terms:

3.7.1 After a deposit has been made or if we have received upfront payment for an item, we will allow 30 days for the item to be left in our possession. We will contact you on a weekly basis within the 30 day period. After this 30 day period, with the exception of agreed storage under Clause 3.7.3, the item(s) will be repossessed by us, and will be subject to resale through Rob’s Second-hand Furniture Shop;

3.7.2 It is your responsibility to contact us to arrange collection or delivery;

3.7.3 Items sold can be stored with an agreed storage rate to be discussed on sale, and to be charged weekly;

SERVICE QUOTE POLICY:

4. We are happy to and will provide quotes with the understanding that the quoted price is an estimation. Due to the uncertainty of house removals and house clearances, we cannot offer a fixed price. Prices may vary, and the original quote may be different to the invoice you receive. This is entirely due to unforeseen circumstances that happen on the day of removal/clearance. All will be written clearly on the final invoice to ensure the understanding of any extra fees.

HOUSE CLEARANCE POLICY:

5. By agreeing to these Terms & Policies, you agree to the following terms, and any combination that is used during the service:

5.1 Our quotes are not fixed due to the method in which we dispose of rubbish. We are charged by recycling centres per ton, so the final price may vary if there is more rubbish than initially expected;

5.1.2 Payment of any extra fees relating to additional rubbish that has been added to the original rubbish quoted to be disposed of;

5.2 Under certain circumstances, we may find it necessary to break, destroy, or damage furniture. These circumstances include cases in which the items are too large/heavy to be removed in as a whole unit, if they have an asymmetrical shape and there is great difficulty removing, are fitted and fixed to the wall(s), or may cause injury to person(s);

5.3 All ownership of items agreed to be cleared by us, transfers to us (Rob’s Clearances), and disposal is at our discretion;

5.4 We will need to be immediately notified of:

5.4.1 Your correspondence address, email address, phone numbers, and the full address to the property that needs to be cleared;

5.4.2 Details of the premises, access, parking, or any other obstructions that may prevent us from undertaking the service;

5.4.3 Details of any outbuildings to be cleared, including but not limited to: sheds, greenhouses, garages;

5.4.4 Details of any items considered large, heavy, asymmetrical;

5.4.5 Details of any lofts, or attics to be cleared;

5.4.6 Details of any items that are to be left behind and not to be cleared;

5.5 A lower priced quote may be given with your confirmation that there will be less rubbish than appears on the day of clearance. If, on duration, or commencement of a clearance, we deem there to be more rubbish than expected and/or previously agreed upon, we retain the right to increase the final fee of clearance. We will inform you of this on the date of the clearance service.

5.6 All non-valuable items to be cleared using our services are disposed or donated through a local recycling company and/or third-party charities. Please note, that once the items have left our premises, we are no longer responsible for the method in which they are disposed of.

5.7 We retain the right to refuse to clear and/or remove any of the following:

5.7.1 Biohazard waste, sharps waste, pharmaceutical waste, and/or pathological waste;

5.7.2 Hazardous materials, asbestos, and/or materials appearing to be of any danger

5.7.3 Animals deceased or living;

5.7.4 Flammable and/or explosive substances or gases;

5.7.5 Ammunition, firearms, explosives, and/or weapons;

5.7.6 Radioactive materials, biological agents, chemical materials;

5.7.7 Illegal items, illegally obtained items (i.e. stolen property) and/or illegal substances;

5.7.8 Food products and/or perishables that are deemed ‘too decomposed’ to be cleared/removed;

5.7.9 Compressed gases of any form;

5.7.10 Fridge-freezers, fridges and/or freezers of any condition;

HOUSE REMOVAL POLICY:

6. By agreeing to these Terms & Policies, you agree to the following terms, and any combination that is used during the service:

6.1 All items to be moved and personal property belong to solely yourself, or that you have received proper authorisation from the owner of the property to have them under your care;

6.2 Unless a specified time is agreed on, with the exception of emergency circumstances, all departure and arrival times are an estimation;

6.3 In the event of an emergency, we will contact you immediately to disclose any delays caused by these circumstances;

6.4 If you have opted for our packaging service, an extra fee will incur to cover the costs of labour, packaging materials and hire of boxes;

6.5.1 All packaging that has been unused must return to us, or we may have to charge an extra fee for loss of materials. This will be detailed clearly on the final invoice;

6.6 We are not liable for any damage or loss, unless due to our own negligence, or in breach of our own contract. We do not hold any responsibility for any damage that occurs to any items and personal property after a house removal service has been completed;

6.7 We retain the right to refuse to move and/or remove any of the following:

6.7.1 Biohazard waste, sharps waste, pharmaceutical waste, and/or pathological waste;

6.7.2 Hazardous materials, asbestos, and/or materials appearing to be of any danger

6.7.3 Animals deceased or living;

6.7.4 Flammable and/or explosive substances or gases;

6.7.5 Ammunition, firearms, explosives, and/or weapons;

6.7.6 Radioactive materials, biological agents, chemical materials;

6.7.7 Illegal items, illegally obtained items (i.e. stolen property) and/or illegal substances;

6.7.8 Food products and/or perishables that are deemed ‘too decomposed’ to be cleared/removed;

6.7.9 Compressed gases of any form;

6.8 You are not required to assist during a house removal service. If you choose to assist our team during a house removal service, you are entering our vans at your own risk. Therefore, we cannot accept responsibility for injuries caused to yourself, or damage to furniture while you are inside of our vehicles.

HOUSE REMOVAL INSURANCE POLICY:

7. Our House Removal service is a fully insured service. This insurance is calculated and included in the final invoice of your House Removal service. This insurances includes:

7.1 Our Insurance to protect your personal property, up to £20,000 per van. Our insurance becomes valid when the furniture leaves your former residence and has entered the van. Once the furniture has been placed in your new residence it is no longer covered under our insurance;

HOUSE REMOVAL & HOUSE CLEARANCE EXTRA FEES POLICY:

8. Rob’s Removals and/or Rob’s Clearances retains the right to include additional charges detailed on your bill, for any of the following:

8.1 We are not responsible for waiting times of any reason. We will allow a ‘grace period’ of up to an hour. Any time after this period will incur a ‘waiting charge’ to be included in the final price of our service;

8.2 For any extra vans/vehicles that may be needed, due to more personal property and/or rubbish than initially expected and quoted for;

8.3 Removal and disposal of rubbish and/or items not previously discussed on the original quotation, from a premises you are executor for, or either your new residence, and/or former residence;

8.3.1 Any labour costs relating to removal of rubbish;

8.4 Assembly of any furniture that was not previously agreed on, in the original quotation of service;

8.5 Removal and/or disposal of flooring/carpets;

REQUIRED ACTIONS HOUSE REMOVAL POLICY:

9. It is your requirement and sole responsibility to inform us of the following, prior to the commencement of the service:

9.1 Declare to us the exact value of your personal property;

9.2 Be present, or declare a representative, to be at both your former residence and new residence to completely ensure that items are placed correctly inside the new residence, and removed properly from the former residence;

9.3 Pay for any necessary parking fees, or meter suspension charges, that may obstruct us in our undertaking of your house removal service;

9.4 Prior to removal, have any appliances unplumbed and pulled away from the wall. We do not offer an un-plumbing or plumbing-in service for any appliances under any circumstance. If your appliances are still plumbed in, they may be subject to abandonment in your former residence;

9.5 Ensure that all white goods are empty of any contents inside, this is including but not limited to: any form of water in washing machines and/or tumble dryers, any products stored in fridge-freezers/fridges/freezers. We are not responsible for any damage that occurs if such items are left inside of white goods;

9.6 Ensure that all electrical items have been removed/uninstalled, and emptied of any contents inside. This may require contacting an electrician prior to the service, which is your sole responsibility. If items remain installed, we retain the right to refuse to remove the item(s). We are not responsible for any damage caused by the uninstallation/installation of electrical items;

RESTRICTED ITEMS STORAGE POLICY:

10. If any restricted items have been stored, they are in violation of these Terms & Policies. You must not store (and must not allow other persons to store) any of the following items:

10.1 Food products or perishable products, unless correctly stored in vermin proof packaging;

10.2 Any plants, or live animals, including but not limited to: fish, birds, mammals;

10.3 Flammable, explosive or combustible materials, liquids, or gasses;

10.4 Ammunition, firearms, explosives, and/or weapons;

10.5 Hazardous materials, asbestos, and/or materials appearing to be of any danger;

10.6 Radioactive materials, biological agents, chemical materials;

10.7 Biohazard waste, sharps waste, pharmaceutical waste, and/or pathological waste;

10.8 Items capable of emitting potentially hazardous fumes, or smells;

10.9 Illegal items, illegally obtained items (i.e. stolen property) and/or illegal substances;

10.10 Compressed gases of any kind;

10.11 Any sum of money and/or coins;

PROHIBITED ACTIONS STORAGE POLICY:

11. You must not (or you must not allow any other persons to):

11.1 Cause disruptions or difficulties to us, anyone and/or others that are using our units, or any person(s) on our site;

11.2 Use our units as living accommodation and offices;

11.3 Use our addresses as a residential, business, or correspondence for receiving and sending mail, or use of the address for business purposes, including but not limited to: registry of a business;

11.4 In our units or on site, use paint or perform any sort manual work, including but not limited to: woodwork, metalwork, mechanical work;

11.5 Make any alterations or attachments to our units inside or out, or any of our buildings on site;

11.6 Cause damage to any of our buildings, units, or facilities on site or cause damage to other persons property or our property. Any damages caused will be subject to reimbursement of repair or restoration costs. If we deem the amount of damage caused to be irreparable, we will ask of you the costs of replacement. Reimbursement will be sought through legal proceedings, if not settled prior to 30 days after such damage has occurred. If reimbursement has not been made after the termination of our storage agreement, we are entitled to withhold any deposit(s) to effectively cover the costs of repair, restoration, or replacement;

11.7 Connect electrical items of any kind to any power sources on site or in the unit(s);

11.8 Put or leave any items that we deem as an obstruction to any of our units, or any buildings on our site;

11.9 Connect any electrical, or non-electrical items to the unit(s);

REQUIRED ACTIONS STORAGE POLICY:

12. You (and other person(s) you bring to our site) are required to:

12.1 Be polite and respectful to us, our staff, and other person(s) using the units on site or visiting the site. Any disrespectful words, or actions towards our staff will result in a request for you to leave the site. If this is refused, and there is concern for damage or harm towards a person(s) on site, we will exercise our right to contact emergency services;

12.2 Exercise respectfulness and care in the units or in our buildings;

12.3 Ensure all mechanical equipment(s), must be drained of any fuel or flammable substances before being stored in the unit(s);

12.4 Immediately notify us of:

12.4.1 Any changes to your personal details, including but not limited to: phone number(s), email address(es), and correspondence/current address(es)

12.4.2 Defects and damage to the unit(s)

12.5 Inform and declare any (down to customer discretion) particularly valuable, sentimental, or fragile items to store in the unit(s) to ensure further protection, in particular, extra bubble wrap, packing cloths, industrial packaging film. If these particular items have not been declared, we are not responsible for any damage that may occur with our standard packaging.

YOUR RIGHTS TO THE UNIT(S):

13. You, solely, are entitled access to the unit(s) under the circumstances of full up-to-date payment

13.1 You are entitled to only store your personal property in the unit(s). The unit(s) will not be, under any circumstance, used for any other purpose in accordance to this agreement, from commencement of storage, until the end of agreement to these Terms & Policies, and termination of storage.

13.2 You are entitled to have unlimited access to the unit(s) for the sole purposes of inspecting, depositing, removing or replacing personal property during access hours. We retain the right to change the access hours, with no prior warning, in the circumstance(s) of emergencies, and maintenance/repairs.

13.3 We do not offer unrestricted 24 hour access, so if you would like to access your storage unit during access hours, please contact Rob’s Storage to arrange an agreed time slot. There may be cases in which an agreed time slot cannot be given, due to emergencies or prior pre-booked work commitments.

13.4 Solely you, or other persons agreed to accompany you (with your permission) are allowed access to the unit(s). You are entirely responsible and liable for the actions of the persons you have accompanying you, to us, and other users of the site.

13.5 It is an offence to enter the site without the presence of a Rob’s Storage member of staff. Any evidence of this violates these Terms & Policies, and will result in immediate termination of the storage agreement.  Any damage and/or loss to the contents and/or site of Rob’s Storage due to the proven negligence of the customer, as a result of this offence, will incur the customer to pay any expenses to replace and/or fix any loss or damage to the contents and/or site of Rob’s Storage.

LOCKS AND KEYS:

14. You are entirely responsible for any key(s) that has been provided to you for access to the unit(s), by us. For any loss, theft or damage to the key(s) we have provided you with, a negligence charge will incur to cover the costs of replacement, and potential damage caused by replacement of key(s) and lock(s).

14.1 You are only permitted to only have the lock provided by us on the unit(s). Any additional locks we find on the unit(s) will be destroyed and disposed of. We retain this right for any emergency situations, or repairs/maintenance that may have to be carried out inside of the unit(s).

14.2 You must only leave keys with yourself, or trusted and previously agreed upon persons, who are responsible to you and subject to your discretion.

14.3 Any damage to occur to units in the event of Clause 15.2.2 will incur a negligence fee, which will be made payable to cover costs of repairs and/or replacement of locks, keys and doors, due to violation of Clause 10, and/or Clause 11.

OUR RIGHTS TO YOUR UNIT(S):

15. You agree to allow us to enter with keys provided, or break the lock with permission to allow our agents/contractors access to the unit(s), upon agreement of these Terms & Policies:

15.1 If we give you no less than seven days of notice prior to entry, for inspection of the unit(s) to carry out repairs, alterations, and/or maintenance, and there has been no information of your granting of access to the unit(s);

15.2 You agree to allow us to to enter with potential for forced entry and at any time without notifying you:

15.2.1 In the event that we are required to by emergency services personnel, including but not limited to any form of: Police, Fire Services, Local Authority, by Court Order, HMRC;

15.2.2 If we have reason to believe that your personal property stored in the unit(s) contains items prohibited under Clause 10, or in failure to comply with Clause 11, or in the event in relation to reclamation and repossession of personal property;

15.2.3 In any event, in which we reasonably deem an emergency situation;

15.2.4 In the events that is deemed absolutely necessary to prevent damage or injury to personal property and any person(s), or:-

15.2.4.1 In the event that we may need to determine the situation in which damage or injury to person(s) or personal property may occur;

15.3 In the event that we need to replace any locks, keys, and/or other security measures caused by our entry in the case of any circumstances under Clause 15.

OUTSIDE STORAGE OF VEHICLE/CARAVAN/MOTORHOME/TRAILER:

16. Upon agreement of these Terms & Policies, you agree to understanding that:

16.1 Any outside storage is left at customers discretion. It is your responsibility to lock all vehicles/caravans/motorhomes/trailers and use appropriate measures, including but not limited to: steering locks, wheel clamps, padlocks.

16.2 The gates to our site are shut between 16:00-10:00. Unless an agreed time slot outside of access hours is granted with accompaniment of a member of staff, you must not access the site at any time between 16:00-10:00.

YOUR PAYMENT OBLIGATIONS:

17. Your use of our service(s) under these Terms & Policies constitutes the acceptance that you must pay us any applicable to you:

17.1 If requested by us, half of the final cost of a service to be paid upfront;

17.2 All monies owed to us after completion of a service;

17.3 All monies owed to us for at least a minimum period of storage;

17.4 All deposits that have been charged by Rob’s Storage/Rob’s Removals/Rob’s Clearances/Rob’s Second-hand Furniture Shop;

17.5 All storage fees owed, unless full up-to-date payment has been made;

17.6 Any monies owed to us in the circumstance that third-party payment has been arranged. You are required to pay all monies owed, even in the event that the third-party does not complete payment within 5 working days. A valid excuse of delay in payment from the third-party will be considered;

COMBINED SERVICES:

18. For any combination of services and/or storage, the invoice may be concluded in individual invoices for each service or a combined figure in one invoice. It is your responsibility to notify us of your preference to how the invoice is presented - either as a combination or separately.

MISSED/NON-PAYMENTS OF STORAGE FEES:

19. For any storage debts, you will be reminded to rectify your debt by phone call, email, and a written letter to the address we have been provided with. For any storage debts over 2 months, items/vehicles will be possessed and in accordance with The Torts Interference with Goods Act 1977 sold through Rob’s Storage to cover unpaid debts. The outstanding arrears will be deducted from the proceeds of the sale, as will any reasonable costs incurred. If there is a residual balance after deduction of costs incurred, the remaining balance will be retained by us to await collection. Rob’s Storage will seek to obtain the best price available and notify the owner of the date and place of sale.

OUR RIGHTS TO POSSESS AND SELL-OFF PERSONAL PROPERTY TO RECOVER PAYMENT:

20. In the event that storage fees are not up-to-date and paid in full, you agree to the following terms, and that we are fully entitled to:

20.1 Change locks and/or barricade any storage units to deny access, until full payment has been made, or after a 2 month period, any items and/or outdoor storage items placed in storage under these agreed Terms & Policies, have been sold to recover loss of monies;

STORAGE INSURANCE POLICIES:

21. Rob’s Storage does not automatically provide insurance for items placed in storage. Customers may use a third-party insurance provider to their discretion. Rob’s Storage is therefore not responsible for damage to items placed in storage with Rob’s Storage.

OUR RIGHT TO REFUSAL OF ENTRY INTO UNIT(S)/SITE:

22. Rob’s Storage retains the right to refuse permission to you for usage of the unit(s), or collection of property from the unit(s), entry/access to property/storage or the site with Rob’s Storage, if we deem there to be significant risk to: any persons on site, security of the unit and contents, or other units and their contents.

PAYMENT POLICY:

23. Prior to, or upon completion of a service or accumulated storage costs, a customer has committed to paying the entire amount requested. If the service or storage costs remain unpaid, Rob’s Removals/Rob’s Clearances/Rob’s Second-hand Shop/Rob’s Storage may invoke legal proceedings. This may eventually lead to conduct of a trial, if matters are not resolved.

ACCESS HOURS:

24. Access is granted ONLY on the condition a member of staff is present. Access hours are Tuesday-Saturday 10:00-16:00. The gates may be shut during access hours in case of emergency or unforeseen work commitments. If you would like to guarantee entry to the site during access hours, or access the site outside of access hours, please contact us to arrange an agreed time slot.

24.1 Upon request, we are provide you with two of our different phone numbers, that you may contact for any general enquiries or specific enquires in regards accessing the site. It is your responsibility to contact us if you are unsure of anything.

PRIVACY POLICY:

This privacy policy notice is served by Rob’s Furniture, Llanelwedd (Builth Wells), under the website; robsfurniture.co.uk . The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Rob’s Furniture, Rob’s Second-hand Furniture Shop, Rob’s Removals, Rob’s Clearances, and/or Rob’s Storage.

  • "you", "the user" refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

  • We are exempt from registration in the ICO Data Protection Register because we only process personal data for business purposes.

    Lawful basis: Contract
    Where our purpose for processing is:

  • If you request a service, and/or quotation for a service.

  • If you have furniture you would like to purchase from us.

  • If you have furniture you would like to sell to us.

  • If you would like to commence a storage agreement with us.
    Which is necessary because:

  • In order to comply and execute a requested service, we will need to process personal data. This applies even in the circumstance that the requested service is not formed as a contract - the processing occurs with the intention of a potential contract formed with you.

  • We may need to use your data to contact you if you have purchased furniture from us that is under agreement of temporary storage to arrange collection and/or delivery, or for us to provide you with any additional information.

  • For methods of contact in regards to conditions mentioned in our Terms & Policies located on robsfurniture.co.uk/terms-policies.

    Personal information that we may collect from you:

  • Your name, email, home address, future address(es), and/or correspondence address, telephone number(s)

  • Your bank details

  • Personal information of family members in context to a requested service.

  • Any relevant information on access requirements, including health and disability, to ensure that we can assist you in the process of a service or access in our storage facility, e.g. in the circumstance that we will need to transport you during the execution of a service.
    We process your information in the following ways:

    All collected data is archived and stored on a secure platform. After the discontinuation of our services, we subsequently delete your data. If you were to request another service in future, we would have to request your data again.
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do not share your information with third parties.

    If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
    Your individual rights

    Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

  • You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

    Internet cookies

    We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

    Some cookies are required to enjoy and use the full functionality of this website.

    We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

    Privacy Policy Template: v.4.1 Dec 2018 - Edited and customised by Rob’s Furniture.

MODIFICATION OF TERMS & POLICIES:

We retain the right to modify these Terms or additional terms that apply to a service, at any point in time - with or without notice to the customer. Modifications will be effective immediately upon posting. It is your responsibility to review the Terms & Policies for updates or changes. Your continued use of our Services following any such modification constitutes your acceptance of these modified Terms & Policies.